Pursuant to the SERVICOM objectives of the present administration, The College has deployed the right foundation which would provide streamlined operations, higher employee productivity, expanded hours of operation and better business resilience with ease of growth and change.

Capacity building and personnel training is also being emphasized to ensure that training services provide maximum flexibility to meet the diverse needs of clients. The Servicom/Citizen’s Charter is a resolve in the right direction, aimed at informing our clients that we are poised to serve them better.

Clients Expectations of NCAT.

1

Whereas NCAT’s clients/customers are desirous of ensuring the availability at the College of relevant qualitative training programme for their staff, the Nigerian College of Aviation Technology ( hereinafter referred to as NCAT) by this charter, expresses its desire, ability and commitment to provide the requisite training programmes on the basis of beneficial partnership, professional excellence, technical assistance and economic viability.

NCAT shall make information on its yearly programmes/courses available to its clients well in advance of their commencement dates in order to facilitate effective planning, processing and implementation of training.

NCAT shall conduct entrance examinations/aptitude tests for admission into the College for standard courses.

NCAT shall insist on certificate of fitness as part of the pre-requisites for admission into all its programmes/courses.

NCAT shall ensure periodic consultations with all her clients for the purpose of assessing the programmes/ courses offered by it.

NCAT shall forward to all clients, the performance report of participants at the completion of each programme/course.

NCAT shall ensure that the programmes offered are standard in content and delivery, so as to equip the beneficiaries to meet their job performance requirements.

NCAT shall, as much as possible, ensure the provision of up-to-date and appropriate instructional staff, training facilities/equipment to ensure optimum benefit of training to course participants.

NCAT shall, as the need arises, approach other Aviation Organisations for qualified professionals as resource persons on some of its programmes/courses. It shall also approach private individuals, being qualified professionals, for the same purpose.

NCAT charges shall include tuition, feeding, hostel accommodation and OJT’s (On-the-Job-Training) where applicable.

Payment of Fees with respect to programmes/courses shall be paid to the College two (2) weeks before the commencement date of training.

NCAT shall, as a matter of priority, place high premium on training and retraining of her instructional staff for purposes of updating their knowledge and skill.

NCAT clients, particularly sister parastatals like NAMA, NCAA, FAAN and other Federal Government owned agencies shall be required to run their training at NCAT, except where such training is not offered by the College.

Clients may, as the need arises, request NCAT to provide additional programmes/courses outside the course calendar for the year.

Following a formal written request from Clients, NCAT shall confirm its readiness to commence such programmes/courses in writing.

For the purposes of ensuring that participants have full benefit of NCAT’s services, all arrangements for programmes/courses to be offered shall be completed at least 2 weeks prior to their commencement dates.

GRIEVANCE REDRESS.

The Nigerian College of Aviation Technology (NCAT) shall redress grievances in a responsible and effective manner through the following:-

• A Grievance Redressal Unit (hereinafter referred to as GRU) is established in the office of the Training Co-ordinator to ensure speedy redressal of grievances received from clients/public.

• The Training Co-ordinator is the Head of the GRU, and has the responsibility of directing and coordinating all its activities.

• The GRU shall deal with complaints and grievances from clients and the public while offering timely response and implementation of redressal measures.

The Grievance Redressal Unit (GRU) shall require clients to provide full and complete information on grievances/complaints for timely settlement of the issues involved.  In any case, the GRU shall settle grievances/complaints thus received from clients/public within a period of 3 months.